Modification of the Concept of Trust in the Organization

Authors

  • Tahir BAZAROV M. V. Lomonosov Moscow State University https://orcid.org/0000-0002-1591-3932
  • Srbuhi GEVORGYAN Khachatur Abovian Armenian State Pedagogical University
  • Vladimir KARAPETYAN Khachatur Abovian Armenian State Pedagogical University https://orcid.org/0000-0001-7913-2556
  • Nazakat KARIEVA Tashkent Branch of Moscow State University
  • Larisa KOVALENKO Languages of Vinnytsia Academy of Continuing Education
  • Alla DALLAKYAN Khachatur Abovian Armenian State Pedagogical University

DOI:

https://doi.org/10.24234/wisdom.v19i3.463

Keywords:

beliefs about trust in an organization, trust imperatives, efficiency, decency, concern for others, reliability

Abstract

One of the crucial factors determining the state and level of the organization in the market is the trust in the organization. The work aims to modify and improve the concept of trust in the organization by R. Shaw and to develop a methodology for identifying ideas about trust in the organization. Based on R. Shaw’s “Methodology for assessing the level of trust in the organization” and the three key imperatives of trust, 20 unfinished sentences were developed, each of which had to be completed with one or more words/phrases, based on the respondents’ perceptions and what is characteristic of them. Based on the results obtained at the first stage of the study, statements were developed that were included in the questionnaire. As a result of processing the obtained data through content analysis, the following components were identified in the structure of each imperative of trust: effectiveness, decency, caring for others. A methodology for identifying beliefs was developed and tested for reliability-consistency. In the modified concept of R. Shaw, the selected components can be correlated with three group roles that a successful leader should have: facilitator, mediator and moderator.

Downloads

Download data is not yet available.

Author Biographies

Tahir BAZAROV, M. V. Lomonosov Moscow State University

(PhD, Dr. of Science in Psychology) is Professor of the Department of Social Psychology at M. V. Lomonosov Moscow State University. His areas of interest include social psychology, commu­ni­cation psychology, management psychology

Srbuhi GEVORGYAN, Khachatur Abovian Armenian State Pedagogical University

(PhD, Dr. of Science in Psychology) is Academic Vice-Rector of Khachatur Abovyan ASPU, Yerevan, Armenia. Her areas of interest include social psychology, communication psy­chology, argumentation psychology, age and pedagogical psychology. Gevorgyan is the author and co-author of 5 manuals, a dictionary and over 85 scientific articles.

Vladimir KARAPETYAN, Khachatur Abovian Armenian State Pedagogical University

(PhD, Dr. of Science in Psychology) is Professor, Head of the Department of Preschool Pedagogy and Methodologies at Khachatur Abovian ASPU, Yerevan, Armenia; full member of the International Academy of Science in Psychology, corresponding member of the Academy of Philo­sophy of the Republic of Armenia. The areas of his scientific interests include psychology of education and development, logic, and argumentation theory. Professor Karapetyan is the author of more than 256 scientific papers and books. Recent publications: “Dissonance and Consonance in Argumentation Sphere”, “Typical Expression of Cognitive Dissonance and Consonance in the Course of Argumentation among Primary-School Children Playing Chess”.

Nazakat KARIEVA, Tashkent Branch of Moscow State University

PhD student at the Institute for Research of Youth Problems and Training Prospective Personnel next to the Agency for Youth Affairs of the Republic of Uzbekistan; Senior Lecturer of the Department of Psychology at Tashkent Branch of Moscow State University. Her areas of interest include psychology of personnel management, psychology of trust. Recent publications: “Organizational and Psychological Level of Trust Research”, “Modern Organizational and Psychological Concepts of Studying the Phenomenon of Trust”.

Larisa KOVALENKO, Languages of Vinnytsia Academy of Continuing Education

(PhD in Pedagogy) is Head of the Department of Teaching Methodology of the Ukrainian Language and Literature at Languages of Vinnytsia Academy of Continuing Education.

Alla DALLAKYAN, Khachatur Abovian Armenian State Pedagogical University

(PhD in Pedagogy) is Assistant Professor of the Department of Preschool Pedagogy and Methodology at Khachatur Abovian ASPU, Yerevan, Armenia. Her areas of interest include preschool pedagogy and psychology, age and pedagogical psychology. Dallakyan is the author and co-author of 3 manuals and over 70 scientific articles. Recent publications: “Synergetic Effects Manifestation by Foun­ding Complexes Deployment of Mathematical Tasks on the Chessboard”, “The Prospective of the Invest­ment of Contemporary Paradigm of Preschool Education in Future Armenia”.

References

Antonenko, I. V. (2014). Sotsialínaya psikhologiya doveriya (Social psychology of trust, in Russian). Privolzhskii nauchnyi vestnik (Privolzhsky Scientific Bulletin, in Russian), 11-2(39), 99-104.

Bazarov, T. Yu., & Ladionenko, M. A. (2013). Metodika sozdaniya modeli kompetentnostei (Methods of creating a competence model, in Russian). Elektronnyj nauchnyj zhurnal ìOrganizacionnaya psihologiyaî (Electronic Scientific Journal ìOrganizational Psychologyî, in Russian), 3(3), 61-77.

Bazarov, T. Yu. (2013). Biznes-obrazovanie: razvitiye organizatsiy ili organizatsiya razvitiya? (Business education: Development of organizations or organization of development?, in Russian). Elektronnyi nauchnyi zhurnal ìOrganizacionnaya psihologiyaî (Electronic Scientific Journal ìOrganizational Psychologyî, in Russian), 3(4), 92-108.

Bazarov, T. Yu. (2016). Tekhnologiya tsentrov otsenki personala: protsessy i rezultaty: prakticheskoye posobiye (Technology of personnel assessment centres: Processes and results: A practical guide, in Russian). Moscow: KNORUS Publication.

Belyaev, V. P., Valiev, N. G., & Khalilu, H. (2011). Psikhologiya obespecheniya korporativnoi deyatelnosti (Psychology of ensuring corporate activity, in Russian). Vestnik Moskovskogo universiteta. Seriya 14. Psikhologiya. (Bulletin of Moscow University. Series 14. Psychology, in Russian), 4, 53-57.

Belyanin, A. V., & Zinchenko, V. P. (2010). Doverie v ekonomike i obshchestvennoy zhizni (Confidence in economy and public life, in Russian). Moscow: Foundation ìLiberal Missionî.

Davis, J. H., Schoorman F. D., Mayer R. C., & Tan H. H. (2000). The trusted general manager and business unit performance: Empirical evidence of a competitive advantage. Strategic Management Journal, 21(5), 563-576.

Diev, V. S. (2010). Upravlenie. Filosofiya. Obshchestvo. (Control. Philosophy. Society, in Russian). Nauchnyj zhurnal ìVoprosy filosofiiî (Scientific Journal ìQuestions of Philosophyî, in Russian), 8, 35-41.

Drucker, P. (2004). Zadachi menedzhmenta v XXI veke (Tasks of Management in the XXI Century: Translated from English, in Russian). Moscow: Publishing House ìWilliamsî.

Fukuyama, F. (2004). Doverie: sotsialnyye dobrodeteli i put k protsvetaniyu (Trust: Social Virtues and the Path to Prosperity, in Russian). Moscow: ACT Publication.

Furs, V. N. (2006). Socialínaya filosofiya v nepopulyarnom izlojenii (Social philosophy in an unpopular presentation, in Russian). Vilnius: European Humanities University (YSU) Publication.

Gambetta, D. (2000). Can we trust in trust? Trust: Making and breaking cooperative relations (pp. 213-237). Oxford: Basil Blackwell.

Gavett, G. (2014, April 28). Why a quarter of Americans donít trust their employers. Harvard Business Review. Retrieved from https://hbr.org/2014/04/why-a-quarter-of-americans-dont-trust-their-employers

Giddens, A. (1990). The Consequences of Modernity. Cambridge, England: Polity Press.

Kupreychenko, A. B. (2008). Psikhologiya doveriya i nedoveriya (The psychology of trust and distrust, in Russian). Moscow: Institute of Psychology RAS.

La Porta, R., Lopez-de-Silane, F., Shleifer, A., & Vishny, R. W. (1996). Trust in large organizations. No 5864, NBER. Working Papers from National Bureau of Economic Research, Inc Published as American Economic Review, Papers and Proceedings. Massachusetts. Retrieved from http://www.nber.org/papers/w5864.pdf

Luhmann, N. (1979). Trust and Power. Chichester (Eng.): Wiley.

Nestik, T. A. (2005). Doveriye v komande: preimushchestva, riski, metody razvitiya (Trust in the team: Advantages, risks, development methods, in Russian). Spravochnik po upravleniyu personalom (Handbook of Personnel Management, in Russian), 6, 29-36.

Shamionov R. M. (2010). O nekotorykh preobrazovaniyakh subektivnogo blagopoluchiya lichnosti v raznykh usloviyah professionalnoy socializatsii (Some of the changes of subjective well-being in different conditions of professional socialization, in Russian). Mir psikhologii (World of Psychology, in Russian), 1, 237-249.

Shaw, R. B. (2000). Klyuchi k doveriyu v organizatsii: Rezultativnost. poryadochnost. proyavleniye zaboty (The keys to trust in an organization are: Performance, decency, concern, in Russian). Moscow: Delo Publication.

Shikhirev, P. N. (2000). Sovremennaya sotsialínaya psikhologiya (Modern social psychology, in Russian). Moscow: RAS Publication, Ekaterinburg: Business book Publication.

Shtompka, P. (2012). Doveriye ñ osnova obshchestva (Trust is the foundation of society, in Russian). Moscow: Logos Publication.

Skripkina, T. P. (2000). Psikhologiya doveriya (The psychology of trust, in Russian). Moscow: Academy Publication.

Yakhontova, E. S. (2004). Doverie v upravlenii personalom. Zarubezhnye podkhody i otechestvennyi opyt otsenki (Trust in personnel management. Foreign approaches and domestic experience of assessment, in Russian). Zhurnal Socis: Sociologicheskie issledovaniya. RAN (Journal Socis: Sociological Research. RAN, in Russian) 9, 117-121.

Zinchenko, V. P. (2001). Psikhologiya doveriya (Psychology of trust, in Russian). Samara: Publishing house SIOCPP.

Downloads

Published

2021-09-25

How to Cite

BAZAROV, T. ., GEVORGYAN, S., KARAPETYAN, V., KARIEVA, N., KOVALENKO, L., & DALLAKYAN, A. (2021). Modification of the Concept of Trust in the Organization. WISDOM, 19(3), 68–83. https://doi.org/10.24234/wisdom.v19i3.463

Issue

Section

Articles

Most read articles by the same author(s)