Modification of the Concept of Trust in the Organization

Authors

  • Tahir BAZAROV M. V. Lomonosov Moscow State University https://orcid.org/0000-0002-1591-3932
  • Srbuhi GEVORGYAN Khachatur Abovian Armenian State Pedagogical University
  • Vladimir KARAPETYAN Khachatur Abovian Armenian State Pedagogical University https://orcid.org/0000-0001-7913-2556
  • Nazakat KARIEVA Tashkent Branch of Moscow State University
  • Larisa KOVALENKO Languages of Vinnytsia Academy of Continuing Education
  • Alla DALLAKYAN Khachatur Abovian Armenian State Pedagogical University

DOI:

https://doi.org/10.24234/wisdom.v19i3.463

Keywords:

beliefs about trust in an organization, trust imperatives, efficiency, decency, concern for others, reliability

Abstract

One of the crucial factors determining the state and level of the organization in the market is the trust in the organization. The work aims to modify and improve the concept of trust in the organization by R. Shaw and to develop a methodology for identifying ideas about trust in the organization. Based on R. Shaw’s “Methodology for assessing the level of trust in the organization” and the three key imperatives of trust, 20 unfinished sentences were developed, each of which had to be completed with one or more words/phrases, based on the respondents’ perceptions and what is characteristic of them. Based on the results obtained at the first stage of the study, statements were developed that were included in the questionnaire. As a result of processing the obtained data through content analysis, the following components were identified in the structure of each imperative of trust: effectiveness, decency, caring for others. A methodology for identifying beliefs was developed and tested for reliability-consistency. In the modified concept of R. Shaw, the selected components can be correlated with three group roles that a successful leader should have: facilitator, mediator and moderator.

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Author Biographies

Tahir BAZAROV, M. V. Lomonosov Moscow State University

(PhD, Dr. of Science in Psychology) is Professor of the Department of Social Psychology at M. V. Lomonosov Moscow State University. His areas of interest include social psychology, commu­ni­cation psychology, management psychology

Srbuhi GEVORGYAN, Khachatur Abovian Armenian State Pedagogical University

(PhD, Dr. of Science in Psychology) is Academic Vice-Rector of Khachatur Abovyan ASPU, Yerevan, Armenia. Her areas of interest include social psychology, communication psy­chology, argumentation psychology, age and pedagogical psychology. Gevorgyan is the author and co-author of 5 manuals, a dictionary and over 85 scientific articles.

Vladimir KARAPETYAN, Khachatur Abovian Armenian State Pedagogical University

(PhD, Dr. of Science in Psychology) is Professor, Head of the Department of Preschool Pedagogy and Methodologies at Khachatur Abovian ASPU, Yerevan, Armenia; full member of the International Academy of Science in Psychology, corresponding member of the Academy of Philo­sophy of the Republic of Armenia. The areas of his scientific interests include psychology of education and development, logic, and argumentation theory. Professor Karapetyan is the author of more than 256 scientific papers and books. Recent publications: “Dissonance and Consonance in Argumentation Sphere”, “Typical Expression of Cognitive Dissonance and Consonance in the Course of Argumentation among Primary-School Children Playing Chess”.

Nazakat KARIEVA, Tashkent Branch of Moscow State University

PhD student at the Institute for Research of Youth Problems and Training Prospective Personnel next to the Agency for Youth Affairs of the Republic of Uzbekistan; Senior Lecturer of the Department of Psychology at Tashkent Branch of Moscow State University. Her areas of interest include psychology of personnel management, psychology of trust. Recent publications: “Organizational and Psychological Level of Trust Research”, “Modern Organizational and Psychological Concepts of Studying the Phenomenon of Trust”.

Larisa KOVALENKO, Languages of Vinnytsia Academy of Continuing Education

(PhD in Pedagogy) is Head of the Department of Teaching Methodology of the Ukrainian Language and Literature at Languages of Vinnytsia Academy of Continuing Education.

Alla DALLAKYAN, Khachatur Abovian Armenian State Pedagogical University

(PhD in Pedagogy) is Assistant Professor of the Department of Preschool Pedagogy and Methodology at Khachatur Abovian ASPU, Yerevan, Armenia. Her areas of interest include preschool pedagogy and psychology, age and pedagogical psychology. Dallakyan is the author and co-author of 3 manuals and over 70 scientific articles. Recent publications: “Synergetic Effects Manifestation by Foun­ding Complexes Deployment of Mathematical Tasks on the Chessboard”, “The Prospective of the Invest­ment of Contemporary Paradigm of Preschool Education in Future Armenia”.

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Published

2021-09-25

How to Cite

BAZAROV, T. ., GEVORGYAN, S., KARAPETYAN, V., KARIEVA, N., KOVALENKO, L., & DALLAKYAN, A. (2021). Modification of the Concept of Trust in the Organization. WISDOM, 19(3), 68–83. https://doi.org/10.24234/wisdom.v19i3.463

Issue

Vol. 19 No. 3 (2021): 3-2021

Section

Articles

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